Event Information


Mar 15

New Lawyers Symposium- Session One

Carl White, Client and Brand Director, CXINLAW

CPD Points1 pt

VenueMelbourne

Topic

Join us at the NewLaw: New Lawyers Symposium to learn more about how the profession is changing, and how you might respond to that change.

The legal profession is undergoing a paradigm shift. A combination of factors, such as market forces, regulatory liberalisation and technology have all played a transformative role, leaving many lawyers confused about how to respond. Some have implemented alternative pricing strategies, while others have completely revised their business models.The symposium comprises of four
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Producer

La Trobe University

Course Date

Thursday, March 15, 2018

9:00 am to 11:00 am

Refreshments: Morning Tea

Course Pricing

$100.00
The legal profession is undergoing a paradigm shift. A combination of factors, such as market forces, regulatory liberalisation and technology have all played a transformative role, leaving many lawyers confused about how to respond. Some have implemented alternative pricing strategies, while others have completely revised their business models.The symposium comprises of four workshops

Timetable for the dayTime

Item 
9:00am Welcome
Professor Patrick Keyzer, Head of School and Chair of Law and Public Policy, La Trobe University
9:15amKeynote
Mira Stammers, Lecturer, La Trobe University

9:45am 
Workshop 1
Carl White, Founding Director, CXINLAW
Creating excellence in client experience

In this engaging workshop we'll look at the impact of a rapidly developing consumer and professional service market on your legal clients, and in a world of big data, how small things still make an amazing difference to the clients' experience of a legal service. We'll explore how you'll break the mould by answering - "how do we want our clients to feel?", "do we look and sound as good as we actually are from the clients' perspective?", and, "in what way might 'employees first and clients second' help us to foster an outstanding service culture?". Client Experience Excellence is the key to creating a differentiated, profitable and sustainable legal business and is now 'do or die' for those seeking to survive and thrive in the legal sector.

10:45am Morning Tea

La Trobe University,
Level 2,
360 Collins Street, Melbourne,
VIC, 3000, Australia

Please check directly with this provider for the latest terms and conditions relating to this course