In this highly engaging presentation Ian explores:
- General theories and models on client engagement
- Themes Ian and his colleagues have observed in his practice
- Ian’s model SACRED for client management in law firms
- Style
- Awareness
- Clarity
- Reliability
- Excellence
- Dynamic
How long is it going to take?
This is a 60 minute course in easy to consume sections, giving you the flexibility to learn when it fits your schedule.
