Writing to high conflict clients – 1 CPD Unit


Professionals need to adjust their style of writing when they encounter a high conflict client. The course Writing to high conflict clients explores the technical improvements that a legal professional can make to their writing to reduce the burden of dealing with a high conflict client.


Who is this course for?

All Lawyers.

What will you learn?

Traditional techniques and document structures may escalate conflict and even make the professional writer the next target of blame:
  • To recognise high conflict clients
  • Know what you can do to adjust how you communicate
  • Understand writing approaches for high conflict people

How long is it going to take?

This is a 60 minute course in easy to consume sections, giving you the flexibility to learn when it fits your schedule.

Course Author: Bree Williams

Bree Williams is a Lecturer, La Trobe Law School and Higher Degree Researcher, Monash. Prior to that she worked at Melbourne Law School in the Acadeic Skills Centre, teaching writing skills. Bree was Maurice Blackburn’s Knowledge Support Lawyer for 5 years prior to that. She provided training and resources for the firm nationally on legal research and clear writing.

Bree’s professional experience began with private legal practice in Victoria and Queensland from 2003. In her varied legal career she has pursued greater awareness of clear writing as Professional Support Lawyer at Victoria Legal Aid and Product Developer/ Senior Legal Editor of Australian Encyclopedia of Forms and Precedents, amongst other roles.

Bree holds a Masters of Global Communication, Bachelor of Laws, Grad Dip Legal Practice and training qualifications.